MyEUShop Privacy Policy

Update dateļ¼š2022-05-30

"MyEUShop" (referred to as "this APP") is owned and operated by Hunan NLE Network Technology Co., Ltd (referred to as "NLE" or "we"). We take the privacy of our users and the protection of personal information very seriously and are committed to maintaining your trust in us. We promise to take appropriate security measures to protect your personal information. This "User Privacy Policy" ("this Privacy Policy" or "this Policy") aims to explain how this APP collects, stores and uses your personal information, and how you can exercise your privacy rights.

Before you start to use our products and services, please be sure to read and understand this policy carefully, and ensure that you fully understand and agree to use it. We try our best to explain the professional vocabulary involved in this policy in a concise and popular way for your understanding. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.

Your consent to the privacy policy means that you have understood the functions provided by the app and the necessary personal information required for the operation of the functions, and have given the corresponding authorization to collect and use it, but it does not mean that you have separately agreed to enable additional functions and process non-essential personal information. For enabling additional functions, processing non-essential personal information and processing sensitive personal information, we will separately seek your consent.

Information collection and use

When you use our products/services, we need/may need to collect and use your personal information including the following two: 1. In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally; 2. In order to provide you with additional functions of our products and/or services, you may choose to individually agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, and will not affect your use of our basic functions. We would like to remind you that we are committed to creating a variety of products and services to meet your needs. We strive to provide you with a wide variety of products and services and we collect and use the scope of personal information differently. The product/service function shall prevail. The specific functions we provide you include: (1) Help you become our user and manage account 1. In order to create an MyEUShop account, you need to provide us at least your email address, we will send a registration link through email, and you need to fill in your mobile phone number, address, and password. If you refuse to provide the above information, you will not be able to register for an MyEUShop account, and you can only use browsing and search services. 2. If you register successfully, you can additionally upload your avatar and birthday on the personal information interface, and you need to authorize access to the album. If you do not provide this additional information, it will not affect the basic functions of your online shopping. (2) To display information about goods or services In order to display product or service information , we will collect your visit and search history on MyEUShop . If you want to delete your search history, you can choose to delete it in the "Search Box - History Search".We strive to protect your privacy. (3) Help complete order placement and order management When you order a specific item, we will generate an order through our system. In the process of placing an order, you need to provide at least your consignee's name, shipping address, and the consignee's contact number. For some special types of goods and services, you also need to provide other information necessary for the goods or services, such as your ID information to complete customs clearance when dropshipping across borders. the order will contain the information of the product you purchased, the specific order number, the time when the order was created, the amount you should pay, and your remarks. We collect this information to help you complete the transaction smoothly, ensure the security of your transaction, facilitate your inquiry of order information, provide customer service and after-sales service, and other purposes that we have clearly informed. You can order goods for others through MyEUShop, you need to provide the aforementioned personal information of the actual consignee and ensure that you have obtained the consent of the actual consignee. To allow you to understand, query and manage order information, we will collect order information generated during your use of our services to display to you and facilitate your order management. You can fill in/select more additional information including other contact numbers and delivery time to ensure accurate delivery of goods or services. You can view and manage your order information through "My Orders". (4) Help you contact customer service In order to make contact with you and help you solve the problem as soon as possible, we have embedded the freshchat online customer service SDK, which will record your customer number, app version number and chat history in MyEUShop, so that customer service can inquire about your current problems and help you to solve problems in the shopping process faster. (5) Other additional services provided to you Cookies and similar device information identification technologies are commonly used technologies on the Internet. If you do not agree to our cookies when you log in for the first time, you will not be able to continue browsing. When you use our services, we may use related technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to your device to collect, identify and store your access to and use of this product information. We promise not to use cookies for any other purpose than those described in this Privacy Policy. We use cookies mainly to ensure the safe and efficient operation of our products and services, and to help you avoid repeating the steps and processes of filling out forms and entering search content. The setting interface provides users with the function of clearing cached data, and you can perform corresponding data clearing operations. (6) Help you check the order status and estimated delivery time In order to facilitate with you to check the order status and estimated delivery time, we use the third-party flash push message function. In order to accurately push the message to the App, we need to obtain the ID of the device as a unique identifier. And may collect your mobile phone model, system type, system version, and device screen size parameters to implement the APP push service. If you don't want to receive push notifications, you can turn off receiving notifications in your phone's settings.

How we share, transfer and publicly disclose personal information

(1) Sharing We will not share your personal information with any companies, organizations and individuals. (2) Transfer We will not transfer your personal information to any companies, organizations and individuals, except in the following cases: 1. When a merger, acquisition or bankruptcy liquidation is involved, if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to re-establish the ask you for your authorized consent; Other situations stipulated by relevant laws and regulations or agreed with you by us. (3) Public disclosure We will only publicly disclose your personal information in the following circumstances: 1. After obtaining your explicit consent; 2. Disclosure based on law: We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities. Currently, this APP only has email address as personal information.

How we protect your personal information

(1) We promise to protect user information security in strict accordance with relevant national regulations. If required, we will be subject to information security checks by relevant state agencies. (2) Due to technical level limitations and various malicious means that may exist, security issues may arise due to factors beyond our control. After a personal information security incident occurs, we will inform you in a timely manner in accordance with the requirements of relevant laws, regulations and regulatory policies. When it is difficult to inform the personal information subjects one by one, we will publish an announcement in a reasonable manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities. (3) When we stop operating this APP, we will inform users through notice or announcement.

Your rights

(1) Inquiry, modification and correction of your personal information You can modify your login password, avatar, name, address, mobile phone number, birthday in the settings of this APP. (2) Delete your personal information You can delete all your address information in My Address in this APP. (c) Change or withdraw your authorization information For the terminal device permission information that you have authorized us to collect and use, you can set, change or withdraw your authorization and consent on the terminal device; after you change or withdraw the authorization and consent, you may not be able to use the corresponding functional services. (4) Change the scope of authorization You can change or withdraw the scope of your authorization for us to collect and process your personal information by: Manage whether to authorize mobile phone storage, camera and photo album, mobile phone information, and notification reminder permissions in "Mobile Settings - Application Settings - Find MyEUShop".

How to update this policy

Based on the purpose of providing you with better services, and in accordance with the requirements of business development or changes in laws, regulations and regulatory policies, we may revise and update this policy from time to time. For revised or updated Privacy Policy, we will notify you by push notification or by updating the app.

How to contact us

If you have any questions, comments or suggestions about this Privacy Policy or your personal information, you can contact us by email: